Using Pulse Secure on Windows 10

 

This guide is intended for staff who wish to access the Press network from home or any other location outside of the Press offices.  These instructions will help you to connect from a Windows 10 computer whether it is a personal computer or a Press-issued laptop.  If you prefer video instructions, please click here.

 

Who is this document for?

If you remote into a computer in the Press building, this document is for you.  If you access anything on the Press network from your home computer or a Press-issued laptop, including a shared drive or an application such as AllBooks or BookMaster, this document is for you.

 

How is this different from the way in which I previously connected?

Previously, you accessed the Press network using tools from Citrix.  These have been replaced by two new tools:

• Pulse Secure to connect to the Press network, and
• Remote Desktop to remote into a workstation in the office.

 

Please note before Continuing: 

1. You must have Pulse Secure installed on the computer in front of you (not a workstation in the Press office).  Please follow these instructions if you have not already installed Pulse Secure.
2. If you are connected to any other VPN or Citrix remote desktop session, you must disconnect before continuing.

 

Step 1: Open the Pulse Secure application, either via the System Tray on the bottom right of your screen:

 

 

Or by typing “Pulse” in the Windows search box and clicking Pulse Secure:

                               

 

 

Step 2:  When the Pulse Secure application opens, click the Connect button:

                               

 

Step 2a: If you do not see the Connect button, click the + button to the right of Connections and enter vpn.jh.edu in both the Name and Server URL fields and then click the Add button.  You should now see the screen above and can click the Connect button.

                               

 

 

Step 3: Click the Proceed button.

                  

 

 

 

Step 4: If prompted, enter your JHEDID and password, then click the Sign In button

                

 

 

Step 5:  If prompted for Multi Factor Authentication, use your mobile phone to click Approve in the Authenticator app. 

The green checkmark indicates that you are now connected to the Press network via Pulse Secure:

             

 

If you do not remote into a workstation in the Press office, you can stop here and begin working as you did previously.  If you need to remote into a workstation in the office, let’s continue.

 

 

Click the link below that represents the type of computer you remote into: