General Desktop Documentation

LiveAgent Best Practices & Troubleshooting Recommended settings for Live Agent call center plus tips for common issues. Web Browser: Google Chrome is the recommended web browser for use with LiveAgent. If you are using Microsoft Edge, Mozilla Firefox, or Safari and are experiencing issues, please try using Google Chrome to rule out browser issues. If you are experiencing issues with call audio, be it quality or lack of a ring for calls: please be sure to close out non-critical browser tabs a...

Attached is the Quick Setup Guide for setting up your Docking Station. You should only proceed with disconnecting your old Desktop/iMac and setting up the new equipment in your primary work location IF you no longer need access to the old equipment (if you don't use Remote Desktop/realVNC/login to the old machine directly, and thus work exclusively on the new laptop). This video goes into more detail for Windows Users - https://www.youtube.com/watch?v=tPwTzUp6djI The quick setup guide may b...

These instructions will guide you through the process of changing your Adobe Creative Cloud Username and the associated email address. This change is required for all Press Creative Cloud users that are not already using their new email address as their Username for Creative Cloud (which I believe is everyone). - Open a web browser and go to www.adobe.com (http://www.adobe.com) . Sign in (top-right) with your current Creative Cloud username and password. If you do not know your Press Cr...

There are many new features in FileMaker 17, but most of these are "under the hood" and not immediately visible to users. Some will allow the development team to introduce new features down the line, while others may increase speed and stability. However, the following changes will be visible immediately upon completion of the upgrade (ALL FILEMAKER USERS SHOULD TAKE NOTE OF #1, #2, #3, & #4 BELOW): 1) The FileMaker icon and the icon for shortcuts will soon change. It will be a blue and whi...

If you encounter any issues with logging into either webmail ( outlook.office.com ), Outlook, or any other JHEDID@JH.EDU (mailto:JHEDID@JH.EDU) related resource, please refer to the steps listed. Please also note that JHED logins and password are managed by Campus IT. Press IT staff cannot unlock your JHED account or reset your JHED password. - If you do not know your JHED username call the campus Help Desk at 410-516-4357 and ask for assistance with recovering your JHED ID. - If you do...

1) Click the Register Button 2) Enter the email address that you used to submit your ticket to Live Agent, your name, and then click Register. 3) When you press Register, if the submission is successful you will receive the message pictured below And you will receive an email that will allow you to set your password and login by following the link in the email. Click the link to be redirected to the page to setup your password, or copy and paste the URL into your browser. ...