Office Upgrade for PC User Guide

All Press PC users - please carefully read through this email and attachment. 

 Press Mac Users - An email with instructions for the Mac version of this process will be sent out early next week, please keep an eye out for that.

 As recently mentioned in the "Technology changes coming soon" email, we are in the process of upgrading Press software in order to facilitate the upcoming Email Migration and Firewall projects.

The attached document will walk you through the process of upgrading the Microsoft Office programs on your Press PC, which must be completed by September 30th. If you use Remote Desktop to access a computer located at the Press, please perform these instructions inside the Remote Desktop session. If you have a Press provided laptop and do not use Remote Desktop, please perform the instructions on the laptop.

 Please read and follow the instructions closely, and if you encounter any issues - make detailed notes of where you got stuck and what happened. Submit a ticket with this information to JHUP_IT_SUPPORT@jh.edu . In the subject line of the ticket/email, please include "PC Office Upgrade Issue" so we can easily track these tickets.

 A follow up email with a polling option will be sent out at a later date so everyone can report their successful installs.

We appreciate your patience and cooperation as we move toward completing these very critical projects.

Upgrading Office on PC

If you have Office 2016 (Blue Outlook Icon:  ) You do not need to upgrade Office at this time.

If you have Office 2010 (Yellow Outlook Icon:  ), please carefully follow the instructions below.

If you are at all uncertain as to which version you have, please follow the instructions below, and we will know for certain when you reach Step 8.

If you encounter a message stating that the installer “Couldn’t Install Office” and has a “Install 32-bit” button, please click to Install 32-bit and continue as normal from there.

This document covers the process for upgrading the Office Suite on PC, as required for the upcoming mail migration project. If at any point you encounter issues with this process, please submit a ticket by emailing JHUP_IT_SUPPORT@jh.edu with as much detail as possible, especially which step you got stuck on and what happened.

1. Open a web browser (I suggest Chrome) and go to office.com , click on sign-in in the top-right corner, and sign in with your JHEDID@jh.edu (EX: SBRANDO7@jh.edu ) and JHED password.

2. Click on the Install Office button in the top-right of the page.

3. Click on Other install options.

4. Click on Apps & devices on the left navigation bar.

5. Use the version dropdown option to select 64-bit, then click on Install Office.

6. The Setup.X64 file will begin downloading. Once complete, run the downloaded file. Depending on your browser and settings, you may need to locate the file wherever your internet downloads usually save to. In Chrome, the file will appear in the bottom-left of the browser when downloaded.

7. If asked “Do you want to allow this app to make changes to your device” or similar such messages during this process, always select Yes to proceed.

8. If you encounter the error message below, you have Office 2016 installed, and do not need to proceed with the upgrade at this time. You may click Close (You meet the requirements for the upcoming mail migration). If you do not see this message, please proceed to Step 9.

9)   Wait for the Download and installation to complete.

10) Click on the Windows Start button to open the Start Menu (very bottom left of screen), and search for Outlook. Click to launch the dark blue Outlook App (matching the O icon in Step 9).  If prompted to “Sign in to activate Office”, select/enter you JHEDID@jh.edu account as you did in Step 1, and click Continue. Login with JHED information as requested in the following windows, clicking Next as needed.

11) Click OK on the following window.

12) Click Done on the following window.