(Please note that these instructions were created on a Windows 10 PC with Office 365. While all settings and steps should remain largely the same, there may be minor deviations on Windows 7 and/or Office 2016)
Instructions for Mac users are at the bottom of this page.
In Outlook, Click on File, then the Account Settings button, and then the Account Settings option once more.
Click on the Change button.
Ensure that “Use Cached Exchange Mode” is enabled and set to download All past email.
Click on More Settings, and then the Advanced Tab. Ensure once again that Use Cached Exchange Mode is enable and UNCHECK the box for Download shared folders.
Click the Add… button. Enter the new name of the mailbox you wish to add (with the new @jh.edu suffix), then click OK.
Repeat Step 5 for each additional mailbox you require access to.
Click OK on the Microsoft Exchange window.
Click OK on the “You must restart Outlook for these changes to take effect.” Window.
Click Next on the Exchange Account Settings window.
Click Done on the Account successfully updated window.
Click Close on the Account Settings Window.
Restart the Outlook Client.
Instructions for Mac Users:
Open Outlook. On the menu bar, click Outlook, and then Settings.
Click Accounts.
Click the Advanced… button in bottom-right.
Click “Delegation and Sharing”
Click “Shared with Me” tab
Under Open these additional mailboxes, click the + button.
Search for the mailbox with it’s new name/address, ex: hfscollections@jh.edu (be sure not to use the old @press.jhu.edu mailbox). Select the @jh.edu mailbox and click Add.
Repeat Steps 5 & 6 for any other mailboxes you require access to.
Click OK.
Close the Accounts window to return to your mailbox.
The additional mailboxes should begin appearing in the left navigation pane and downloading content.