If you encounter any issues with logging into either webmail ( outlook.office.com ), Outlook, or any other JHEDID@JH.EDU related resource, please refer to the steps listed. Please also note that JHED logins and password are managed by Campus IT. Press IT staff cannot unlock your JHED account or reset your JHED password.
- If you do not know your JHED username call the campus Help Desk at 410-516-4357 and ask for assistance with recovering your JHED ID.
- If you do not know your JHED password:
- Open a web browser and go to my.jh.edu
- Enter your JHEDID@JH.EDU (ex: FLastnam1@jh.edu), and click next.
- Click on the Forgot my password link and follow the steps to reset your password.
3. If you have locked yourself out of your JHED account, call the campus Help Desk at 410-516-4357 and ask for assistance with unlocking your JHED login.