What’s happening this weekend?
This document is intended to guide you through accessing your email after the migration. This includes access via Outlook, mobile devices and via any web browser. Links to detailed instructions – with screen shots - are included within each Step below.
This weekend, your email will move from JHUP servers to the Microsoft Cloud and you will have a new email address, which is your JHEDID@jh.edu. The migration will begin at 6pm on Friday, October 9 and should be complete by 9am on Sunday, October 11. Please do not access email from any device during the migration period.
All of the documents referenced, including an overview of the purpose behind the mail migration as well as a list of Frequently Asked Questions can be accessed by clicking this link.
* Please note that it assumed that you have completed the steps to ensure that you have at least Office 2016. These were the instructions to be completed by September 30. If you have not done so, please follow these instructions before continuing.
What do I need to do following the migration?
Step 1 (Required): Access your email via a web browser
Any time after the migration, go to https://outlook.office.com and login with your JHED ID and password. This is the same login that you use to access myJHU to view your benefits and E210.
Welcome to the web-based version of your new mailbox (aka Webmail)! Webmail does not replace the Outlook client on your desktop but can be a convenient way to access your email from any device with an Internet connection. You can use Webmail immediately to send and receive email while you go through the remaining steps in this document to configure your Outlook client.
* Please note that access to Email now requires two-factor authentication. This is the same process that you use when accessing Employee Self-Service (ESS) on myJHU. If you have not yet signed up for two-factor authentication, please follow these instructions.
Step 2 (Optional): Prepare Rules and Quick Steps
This step is only relevant if you currently use Rules or Quick Steps in Outlook. If you are unsure whether or not you use these, please skip to Step 3.
Rules can be exported from your current Outlook mailbox and then imported once your new mailbox has been configured. Please follow these instructions to export your Rules.
Quick Steps must be re-created manually after your new mailbox is available. Unlike Rules, there is no ability to export and import Quick Steps, so it is recommended that you document the details of those Quick Steps that are important to you so that you can re-create them in a subsequent step. To document your Quick Steps, follow these instructions.
Step 3 (Optional): Additional Mailboxes
If you currently access multiple mailboxes, such as a service or group mailbox, please make a note of the Name of the mailbox (e.g., collections@press.jhu.edu).
Step 4 (Required): Create a Mail Profile to access your new Mailbox
You’ll need to create a new mail profile on our computer, which tells Outlook where to look for your new Mailbox. If you are using Outlook on a Windows computer, please follow these instructions. If you are on a Mac, please follow these instructions.
At this point, you should be able to access email from your Outlook client. Please note that it may take several hours for your email to be downloaded into Outlook. During this time, you can still send and receive email. Also note that all of your email is available in Webmail if you need to access an email that has not yet downloaded.
Archived email will download in the background and is expected to be available in your Outlook client by Friday, October 16.
Step 5 (Required): Set up your Live Agent account for trouble tickets
Because your email address has changed, it is necessary to re-register with Live Agent so that you can send emails from your new address when creating IT trouble tickets. You will also use this new login when checking the status of your existing tickets. Please note that the new email address for submitting tickets is JHUP_IT_Support@jh.edu. To re-register with Live Agent, please follow these instructions.
* Please note that if you previously registered on any 3rd-party web site using your old @press email address, you do NOT need to change anything for those sites at this time. You can continue to login and you will continue to receive emails sent to your @press address in your new email box.
Step 6 (Optional): Set up Email on your mobile device
If you would like to access email on your mobile device, it is recommended that you install the Outlook mobile app. The Outlook mobile app is required to support multi-factor authentication. To set up your mobile device, please follow these instructions. Note that the Outlook app has both Calendar and Contact functionality available within the app. If you previously accessed your @press email using the native iPhone or Android app, those apps will no longer be updated.
You can also add any personal email accounts to the Outlook app (e.g., gmail, yahoo, etc.) if you would like.
Step 7 (Optional): Create your Email Signature(s)
If you would like to create one or more email signatures to include at the bottom of your emails, please follow this video tutorial, or click here for more detailed instructions.
Step 8 (Optional): Add additional Mailboxes
This step is only relevant if you access multiple mailboxes from your Outlook client, such as a shared or group mailbox. Please follow these instructions.
Step 9 (Optional): Import your Rules and re-create Quick Steps
This step is only relevant if you currently use Rules or Quick Steps in Outlook and completed Step 2. If you are unsure whether or not you use these, please skip this step.
You can import the Rules that you exported in Step 2 by following these instructions. Please note that for each imported rule, you need to step through the rules and re-select the desired folder.
You can now create the Quick Steps that you documented in Step 2. For additional help on creating Quick Steps, please follow these instructions.
Step 10 (Optional): Create an Email Alias
If you would prefer to have a different email address than your JHEDID@jh.edu, you can create an Alias. Please use these instructions for creating and modifying aliases.
Step 11 (Optional): Create Automatic Out Of Office Replies
If you need to re-create an out-of-office reply, please refer to the these instructions if needed.
If you have any issues during this process, please submit a ticket to JHUP_IT_Support@jh.edu with as much detail as possible. Please use Webmail in the interim.