Why are we doing this Email Migration?
Our current email system is housed on aging servers at the Press. To take advantage of the scale and performance available to us in the University’s technology environment, our email will be “migrated” to a new platform.
This is one project in a series of projects that will be coming soon. An overview can be found at https://jhup.ladesk.com/341284-Desktop-Modernization-Project-Overview , and the current time line line at https://jhup.ladesk.com/553579-Timeline
What, exactly, will change?
First, your email address will change to your JHED ID. This is the username that you enter to login to myJHU to enter E210 or to view your pay stub and benefits. As an example, bkp@press.jhu.edu will change to bpope2@jh.edu.
What if people still send me email at my @press email address?
Your current @press address will still be available for receiving email, but not for sending. Once the migration is complete, all emails that you send will come from your new email address.
What happens to all of my historical @press email?
All of your historical (including archived) emails, plus the folder structure of your @press mailbox will be migrated to your new JHED mailbox.
What do I need to do to prepare for the migration?
If you are not running at least Office 2016, please refer to this document that has been previously distributed by email.
What do I need to do after the migration?
The morning following your migration, you will need to follow these instructions.
What about Shared or Group Mailboxes?
These will be migrated as well. Like an individual mailbox, any email sent to the old @press email address (e.g., IT_Support@press.jhu.edu) will continue to be received in the new mailbox. However, sending from that account will use the new email address (e.g., JHUP_IT_Support@jh.edu).
Can I access my new email via WebMail in a web browser?
Yes, the Outlook Web App can be accessed via your JHED account at http://my.jhu.edu, click on Messaging > Exchange Online. Alternatively, go to http://outlook.office.com/ and enter your JHED credentials.
What is Multi-factor Authentication and do I need it?
Multi-factor Authentication (MFA) provides additional security by requiring a second form of authentication to access your new email on-line and other Johns Hopkins applications and websites. If you have reviewed a pay stub on myJHU, you have already set up MFA. If not, you can find instructions for setting it up here -> https://it.johnshopkins.edu/services/directoryservices/jhea/AzureMFA/AzureLoginMFA
I don’t like my JHED ID, can I request a new email address?
Unfortunately, no. Because the University is managing hundreds of thousands of email addresses, they are no longer supporting custom email addresses but you can set up an email alias. Assistance can be found at https://my.jh.edu/portal/web/help/how-do-i-create-an-email-alias
How will the migration affect what we do/how we do things? What differences will we experience?
For those who upgraded Office, there will be differences between versions of each of the office tools that may require training or just getting used to. However, fundamentally nothing about HOW you do your work changes.
How will we be trained on the new version of Office?
Documentation for upgrading to Office 365 can be found at https://jhup.ladesk.com/908556-Office-Upgrade-for-PC-User-Guide. If you still have questions after reviewing the on-line resources, please submit a ticket to JHUP_IT_Support@jh.edu .
Will we be able to access the files from our own personal computers that we are using to work remotely or do we still need to access our work desktops?
Nothing changes with respect to remote access. You will continue to use the same hardware as you do today.
I’ve heard about OneDrive and SharePoint. What are they and when will that change happen?
OneDrive and SharePoint are cloud-based tools that will improve our ability to store, share and collaborate on files. We want to be thoughtful about planning this rollout, so will likely start this effort in Q1 2021. The email migration does not impact OneDrive or SharePoint.